1 1

Documentation and Links

  • Correlated Content
  • RMA Procedure
  • Although we do our best to test things before shipping them to you, things happen.  And sometimes those things mean that the devices you order from us just don’t work.  In other cases, devices qu...

    • RMA Return Service

    RMA Return Service

    RMA_SERVICE

    $0.00
    $0.00
    Sale Sold out
    Shipping calculated at checkout.

    In stock

    (20+ units)
    If you've contacted us and we've instructed you to send us hardware for inspection, repair, replacement, or refund, this is what you want to 'buy now' and complete the transaction with. By doing this, you will effectively set up an RMA and allow us to make sure you don't get lost in the shuffle. Please include the correct shipping address for sending the items back to you..
    During checkout, PLEASE add comments to your order so we know what to do! That's what the comments section is for.

    Send your return items to:
     
    Moates.net
    16848 Jefferson Hwy
    Baton Rouge, LA 70817

    All we ask is that you cover the shipment of your items back to us. We will cover Ground shipment of the repair/replacement back to you at no charge.

    PLEASE use this option if you want to get your stuff back. Once you go through the order process for this item, you'll be given an option to print out the invoice / order sheet. Please do that, and include it with your shipment.

    Also, if you want to get something else while you're at it and have it shipped back with your repaired/replaced product, just add those items to your cart.

    Again, PLEASE add comments to this order to instruct me on how you want your issue handled, and add any tracking information for the package once it is sent to us.

    If you do order additional items, then you can select any payment method you like and those items will be shipped back with your repaired/replaced item.

    Thanks for your cooperation and help in keeping everyone on track!

    Reviews

    Customer Reviews

    Based on 50 reviews
    98%
    (49)
    0%
    (0)
    2%
    (1)
    0%
    (0)
    0%
    (0)
    100.0
    100.0
    L
    Lex Sanchez
    Best Client Service I experienced

    the Moates Team are on point, perfect guidance, resolution of the problem and everything, nothing to complain. 10/10

    M
    Matt Howard
    Very fast communication

    Very fast communication, they ended up sending me an upgraded moates demon2 at no cost to me. I couldn’t be happier with their customer service.

    D
    David Dalke
    Always the best and go over and above

    Always the best and go over and above.

    W
    Wyatt Eckhoff
    Excellent service

    I got a DOA unit and they sent another for free!

    T
    TooSlo86 Racing
    THIS is how you customer service!

    After 16-years with my original Quarterhorse I was having issues reading from EECS so I sent it in for repair. I guess it was time to replace it vs repair. Even after THIS long Moates still came through. I paid for shipping to them, less than two weeks later the replacement has arrived, zero cost to me! That’s how it’s done!

    123
    View full details