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  • RMA Procedure
  • Although we do our best to test things before shipping them to you, things happen.  And sometimes those things mean that the devices you order from us just don’t work.  In other cases, devices qu...
  • RMA Return Service

    RMA Return Service

    SKU:RMA_SERVICE

    44 total reviews

    Regular price $0.00
    Regular price Sale price $0.00
    Sale Sold out
    Shipping calculated at checkout.

    In stock

    (20+ units)
    If you've contacted us and we've instructed you to send us hardware for inspection, repair, replacement, or refund, this is what you want to 'buy now' and complete the transaction with. By doing this, you will effectively set up an RMA and allow us to make sure you don't get lost in the shuffle. Please include the correct shipping address for sending the items back to you..
    During checkout, PLEASE add comments to your order so we know what to do! That's what the comments section is for.

    Send your return items to:
     
    Moates.net
    16848 Jefferson Hwy
    Baton Rouge, LA 70817

    All we ask is that you cover the shipment of your items back to us. We will cover Ground shipment of the repair/replacement back to you at no charge.

    PLEASE use this option if you want to get your stuff back. Once you go through the order process for this item, you'll be given an option to print out the invoice / order sheet. Please do that, and include it with your shipment.

    Also, if you want to get something else while you're at it and have it shipped back with your repaired/replaced product, just add those items to your cart.

    Again, PLEASE add comments to this order to instruct me on how you want your issue handled, and add any tracking information for the package once it is sent to us.

    If you do order additional items, then you can select any payment method you like and those items will be shipped back with your repaired/replaced item.

    Thanks for your cooperation and help in keeping everyone on track!

    Reviews

    Customer Reviews

    Based on 44 reviews
    98%
    (43)
    0%
    (0)
    2%
    (1)
    0%
    (0)
    0%
    (0)
    A
    A-Jay Johnson
    No questions asked

    No questions asked, by far the best way to have a return service.

    Á
    Ádám
    Outstanding customer service

    The customer service received by Moates team is by far the best I've ever experienced.

    D
    Dominic
    Moates provides great tools for the tuning hobbyist

    Moates provides great tools for the tuning hobbyist.And they do an awesome job supporting that community. They got my Ostrich in running order and returned to me quickly.

    C
    Carl
    Ostrich 2.0 - Battery Holder Upgrade

    I returned my Ostrich 2.0 for a dead battery. Moates replaced the soldered lithium battery with a battery holder and fresh CR2450 battery. This is a great upgrade, so I can change the battery if needed in the future.

    S
    Solymosi Zsolt
    Correctness,speed,accuracy

    The guys are extremely smart and helpful. It's very rare to meet such an attitude. I can only recommend them to everyone. Thank you very much for your help, also from Hungary.

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