Live Support Session

If you would like a 'live' technical support session, where we can take control of your computer remotely to help you walk through  troubleshooting or tutorial exercises, please make arrangements via email or phone in terms of schedule. A high-speed 'wired' internet connection is preferred for these sessions.

 

You will need to click on the link below to 'Save File' and then 'Run' the associated program:

CLICK HERE TO BEGIN SESSION

 

After that, you will be prompted to "Allow shared control of your computer". Do this, and we can take the wheel to help you!

 

If you get a message such as  'not available', then you need to speak with us first to be sure we're scheduled and ready for you.

 

Once you have finished, you can click on the 'X' button in the session manager and remove the file from your computer entirely. Many thanks to our partners at www.dp-tuner.com for helping to provide this service!