Troubleshooting

Troubleshooting

SKU:

  • About the “Data Trace” feature of our chip emulators
  • The ‘Data trace’ feature of our emulators is probably one of the most misunderstood features.  Trace is intended to give you some idea of what portions of an emulated ROM are being used by the tar...
  • Beginners: Programming Chips
  • A lot of the questions we get either via email or on the support line boil down to, “how do I program a chip?” You asked, we deliver!  This tutorial is going to picture the BURN2 but it applies eq...
  • Binary Editor 2010 and EEC Analyzer Registration
  • In order to issue you a license for Binary Editor, you must first download and install the software. ( http://www.eecanalyzer.net )  Once you have downloaded and installed the software, go to the ...
  • Capacitor Repair: Ford A9L ECM
  • All electronics will fail with age.  A significant chunk of the failures are due to electrolytic capacitor failure.  These components are virtually guaranteed to fail eventually, even under normal...
  • Datalogging with an ALDU1
  • The ALDU1 is a simple logging cable.  It attaches to the USB port of your PC and to the ALDL logging port on your vehicle.  It allows your PC to communicate with your ECM. Basic Connectivity The A...
  • Emulation Cables
  • Emulation cables link our emulators to a target device.  The Ostrich, Ostrich2 and APU1 all use a similar style emulation cable.  The design of this cable has not changed in many years.  Four stan...
  • Fake 27SF512 Chips!
  • We’re Seeing Lots of Fake Chips! TLDR: If it seems too good to be true, it probably is too good to be true.  If the seller is in China and the chips cost less than $3 each, they’re probably fake. ...
  • Firmware Updates Support
  • About Firmware Updates and a Warning Periodically we release new firmware for our products. We generally recommend AGAINST updating firmware unless you have a very specific reason for doing so, a...
  • Ground loops, or why power inverters can fry things
  • Quick Explanation / TL;DR: / READ ME If you have called to ask for help, one of the things we often ask you is, “Are you using a power inverter to power your laptop?  Do you have your laptop plugg...
  • Live Support Session
  • If you would like a 'live' technical support session, where we can take control of your computer remotely to help you walk through  troubleshooting or tutorial exercises, please make arrangements v...
  • Live Support Session Support
  • Do not try and start a remote session with us unless you are talking to us on the phone or have made an appointment for us to expect you.  If you get a message such as  ‘not available’, then you n...
  • Logging a wideband with TunerPro RT: Ford/QH
  • Logging a wideband in TunerPro RT can be a little complicated because it requires simple algebra and a basic knowledge of how ADCs and widebands work.  While there are a few steps, it’s fairly str...
  • OBD1 GM: Checksum Disable
  • The check sum routine is a piece of the ECU code that checks to make sure the program is valid.  When you use the “Save” or “Save As…” commands in TunerPro, TunerPro updates the checksum automatic...
  • OBD1 GM: Getting Started
  • This is intended to provide a brief overview of the steps required to get up and running tuning an OBD1 GM vehicle.  It is deliberately vague.  Instead of providing an exhaustive guide here, there...
  • Ostrich 1 Operation
  •   Ostrich Here’s how you install the Ostrich:  (Much of this will apply to the Ostrich 2 as well but pictures will be different.)   1) Get on the website here in the ‘software and...
  • Pinouts for 4-Pin Interconnect Cable for Various Products
  • Please take a moment to check that you have this arrangement correct for your combination. We’re talking about four pins and colors, you can do this! For TTL-level communications, we use 4-pin lat...
  • Programming Chips Using Offsets Support
  • If you’re completely new to burning chips, you may want to take a look at the Beginners’ Guide before reading the rest of this article.  You will probably still need to read this guide in order to...
  • QuarterHorse: 1.4 to 1.6 Firmware
  • There has been one major firmware upgrade for the QuarterHorse.  There is minimal impact for EECIV users (i.e. Foxbody, 94-95 GT) but EECV users will see a much bigger difference. What changed? E...
  • Quarterhorse Battery and Resistor Check
  • This note only applies to older QuarterHorse hardware version 1.3 (fw ver 1.6) units which have the battery soldered to the QH.  Production of this style QuarterHorse stopped around 2016 and was r...
  • QuarterHorse: Battery Installation
  • Currently shipping QuarterHorses differ from the original in two subtle ways: There is a circuit to keep the QH’s memory using power from the Keep-Alive-Memory voltage supplied to the ECM with th...
  • QuarterHorse Battery Life
  • We get asked, “How long will the battery on the QuarterHorse last?” Unfortunately, we can’t give you a straight answer to this.  It’s not because we’re trying to be difficult – it’s because there ...
  • QuarterHorse – Optoisolator Install and Use
  • On some vehicles, the QH doesn’t work well due to an excessive amount of electrical noise or ground potential differences.  In these cases, the optoisolator module we sell provides electrical isol...
  • Troubleshooting: APU1 / AutoPROM
  • The AutoPROM is a complex device and it can be confusing to get up and running.  This guide is intended to get you to the point where you are connecting to a vehicle and able to use its functions....
  • Troubleshooting: BURN1/BURN2
  • The following is something which can be applied to anyone trying to troubleshoot a BURN1, BURN2, or APU1 with respect to chip programming. It is also useful to get the USB device drivers correctly...
  • Troubleshooting: BURN2 Verification Failed
  • If you receive the dreaded “Verification Failed” message after trying to program a chip with the BURN2, there are only a few possible reasons. Fake chips.  There are lots of fake 27SF512 chips fl...
  • Troubleshooting: DORESET, the Demon/Ostrich reset utility
  • The Demon and Ostrich can sometimes get stuck in an odd state.  This utility will allow you to reset them to a known state. Download link  Download link 2 In order to get a device back into a sane...
  • Troubleshooting: Ostrich
  • General Troubleshooting Procedure The first thing you should do if you are having trouble with the Ostrich is to follow the instructions in the “USB Troubleshooting Guide” which you can find here ...
  • Troubleshooting: Switches
  • Many of our products have physical switches on them to change device behavior.  Unfortunately, we’ve noticed quite a few problems related to these switches.  Over time, sometimes switches fail to ...
  • Troubleshooting: USB Drivers 101
  • About Moates USB Products Almost all Moates.net products have a USB interface to connect to a computer. (ALDU1, HULOG, Hondalog, BURN1/2, Ostrich 1/2, Roadrunner, Quarterhorse, Jaybird) Fortunate...
  • TunerPro V5: Converting ADS to ADX format
  • Among other things, TunerPro RT brings a new definition format, the ADX.  This is an extended version of the previous file format, ADS.  The file formats are NOT compatible, but you can convert be...
  • Typical Questions & Issues
  • Moates.net F.A.Q Last updated 2-03-06   GM tuning Frequently asked questions You can use the ALDU1 and CABL2 together for both datalogging and reprogramming. Just get you a free trial versio...
  • USB Driver and BURN2 Troubleshooting
  • The following is something which can be applied to anyone trying to troubleshoot a BURN1, BURN2, or APU1 with respect to chip programming. It is also useful to get the USB device drivers correctly ...
  • USB Driver Installation
  • USB Drivers are needed for almost all products.  You only need one driver package for ALL Moates USB products.  One for all and all for one? As a rule of thumb, the WHQL drivers which will be down...
  • USB Drivers – FTCLEAN
  • FTDI provide a utility called “FTCLEAN” that forcibly removes drivers from your computer.  WARNING: THIS WILL BREAK ALL DEVICES THAT USE FTDI DRIVERS, NOT JUST MOATES HARDWARE. Do not attempt this...
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