Do not try and start a remote session with us unless you are talking to us on the phone or have made an appointment for us to expect you. If you get a message such as ‘not available’, then you need to speak with us first to be sure we’re scheduled and ready for you.
If you would like a ‘live’ technical support session, where we can take control of your computer remotely to help you walk through troubleshooting or tutorial exercises, please CONTACT US or use the chat bubble.
A high-speed ‘wired’ internet connection is preferred for these sessions. We have done them over phones and MiFi devices but it’s usually less useful