Here at Moates.Net, we aim to deliverpersonalized service and top-notch products!
Creating and supplying the tools you want and need to achieve success in your Electronic Fuel Injection Tuning p...
If you can't find the answer to your question in the Support and Help link on the left, you can:
EMAIL US: Email is available 7 days a week, 24 hours. We try to respond to most messages within a...
While sometimes inconvenient, please understand that credit card verification schemes exist to protect you from fraud.
How Credit Card Processing Works at Moates
When you click “Submit” on the we...
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this pers...
While we try to produce and support products for as long as we can, we can’t continue to make things forever. Often, product changes are prompted by the components required to build a product no ...
Here is a collection of useful links. They include vendor websites, informational resources, and related content.
Feel free to explore these links at the following location:
List of External ...
Files Available for upload or download including stock binaries, custom bins, datastream definitions, source code, etc. The new location for file uploads and downloads is over here:Gearhead EFI Fil...
Quick Explanation / TL;DR: / READ ME
If you have called to ask for help, one of the things we often ask you is, “Are you using a power inverter to power your laptop? Do you have your laptop plugg...
We aim to be as transparent as possible about EFI tuning and the products we sell, allowing you to make educated decisions. You won’t call us up and have someone tell you it will be easy and you’...
Go here:
http://support.moates.net
There's a variety of information there. It's set up so you can add your own comments, so please do!
Also, look at the very top of the current display page...
If you would like a 'live' technical support session, where we can take control of your computer remotely to help you walk through troubleshooting or tutorial exercises, please make arrangements v...
Do not try and start a remote session with us unless you are talking to us on the phone or have made an appointment for us to expect you. If you get a message such as ‘not available’, then you n...
When Moates.net started, virtually all of our customers were people buying the tools we made for themselves and their own car. All of our products were shipped blank and tunes were loaded on them...
We are a small technically-oriented outfit that focuses on product development not fancy packaging, phone support, and marketing. We bring you high-quality, value-priced products aimed at self-st...
If you have a piece of information that you consider to be valuable, we encourage you to post it for other customers!
We would especially like to see some video walk-throughs. If you have a video ...
We've been covered in the press by various magazines and periodicals. Here's where you can see these articles. You can left-click on the images or text to browse right into the linked PDFs, or you ...
No information you supply us with will be shared with others, unless you expressly request it.
Security is of extreme importance, and the best of secure data handling is used for credit card inform...
Although we do our best to test things before shipping them to you, things happen. And sometimes those things mean that the devices you order from us just don’t work. In other cases, devices qu...
Product Shipments:
We ship product TUESDAY WEDNESDAY THURSDAY.We strive to ship orders that are submitted prior to 1PM CST on days when we are shipping. Orders submitted after 1PM CST may not sh...
There are several options for support and help:
Search:
This is at the top right of the page you're currently viewing. Useful for quickly finding products and information about them. Note you c...
Our support email box gets a lot of messages that are loosely of the form:
“IT DOESN’T WORK!”
Unfortunately, this does NOTHING to help us help you figure out what is going on. The following ten ...
This page is being created so we have a place to keep track of all the people who are using our gear for various applications. If you would like to be added or removed from here, please email sup...
